Refund Policy

1. 15-day returns on ready-to-ship objects

If your object arrived and you're not happy, you can return it for a full refund within 15 days of delivery. The piece must be unused, in its original packaging, and in the same condition you received it.

Email returns@forma.studio with your order number to start a return. We pay return shipping for defects or our errors.

2. Made-to-order pieces

Made-to-order pieces (anything labeled "Made to order" on the product page) are not eligible for the 15-day return — but they ARE covered by Lifetime Care. If your piece arrives damaged or with a manufacturing defect, we'll reprint or repair it free of charge, or refund you if a reprint isn't possible.

3. Lifetime Care covers

• Manufacturing defects (warping, delamination, surface flaws)
• Structural failure under normal use (within 1 year)
• Print issues that affect function

It does NOT cover damage from drops, extreme heat (above 60°C), prolonged UV exposure, or use as a load-bearing structural part. See the Care Guide for what counts as normal use.

4. Refund timing

Once we receive your return, we inspect it within 2 business days. Approved refunds are processed within 5 business days to the original payment method. Your bank or wallet may take an additional 2–7 days to reflect the credit.

5. Cancellations

See our Cancellation Policy for the rules around cancelling an order before it ships.

6. Damaged in transit

If the package arrives visibly damaged, please refuse the delivery OR photograph the damage before opening and email us within 48 hours. We'll send a replacement immediately at no cost.